Customer Support Services

Customer Support is a variety of customer-oriented services that help customers correctly use a product or service. It is defined as a business process for a company. A business’s customer support is an integral part of business-customer relations.
Thinkez is a top Customer Support Services Company offering skilled customer service agents to businesses globally. Small, medium and large businesses can avail of Thinkez’ BPO services for customer support.
So, your business or enterprise can work with Thinkez’ customer service experts to get the following services:

• Voice Support Services
• Video Chat Support Services
• Live Chat Support Services
• Email Support Services
• Text Support Services
• Help Desk Services
• Website Chat Support Services

Virtual Assistant Services

A Virtual Assistant helps an individual/business with administrative services from a remote location. Virtual Assistants are an important part of business process outsourcing due to the wide range of tasks needed in a business. For example, a virtual assistant can remotely handle social media accounts, schedule appointments, or perform basic bookkeeping services. As a result, businesses can benefit from virtual assistants to handle basic tasks.

Thinkez is a BPO company offering comprehensive Virtual Assistant Services to small, medium, and large businesses. We offer our clients virtual assistants who are flexible and multi-talented. In contrast, Thinkez also offers BPO virtual assistants for specific tasks, like graphic design or web research. So, check out Thinkez’ BPO Services for Virtual Assistants.

• Virtual Assistant Services
• Administrative Assistant Services
• Executive Assistant Services
• Personal Assistant Services
• Data Entry Assistant Services
• File Conversion Assistant Services
• Payroll Assistant Services
• HR Assistant Services
• Microsoft Virtual Assistant Services
• Customer Support Assistant Services
• Creative Writing Assistant Services

IT Enabled Services (ITES)

Information Technology Enabled Services or ITES covers the entire range of IT operations that benefit a business. Using Information Technology can optimize the management of businesses. ITES includes back-office operations, call centers, and other web-related services.

Thinkez is an ITES Company helping businesses with IT-related BPO Solutions. In addition, we provide an entire range of software development services like Web, Mobile, and Game Development. So, you can work with Thinkez for any ITES BPO services. For example, we provide the following:

• Software Development Services
• Web Development Services
• Mobile App Development Services
• Game Development Services
• Quality Assurance Services
• Tech Support Services
• Security Analysis Services

Data Services

A business generates lots of data every day. Also, they need to enter, process, convert, and transcribe data from many sources. So, Data Services help an organization make their business data accessible and actionable. In addition, outsourcing data services is cost-effective and offers faster processing times.

Thinkez is a Data Services Company helping businesses with Data Entry and Data Processing services. Thus, your business can leverage the data to optimize your business processes. Our skilled Data Entry experts input your data accurately and on time. In addition, Thinkez data service offer the following services:

• Copy Paste Services
• Data Capture Services
• Document & PDF Data Entry Services
• Document Scanning & Indexing Services
• Image Data Entry Services
• Online Data Entry Services
• Offline Data Entry Services
• eBook Data Entry Services
• eCommerce Data Entry Services
• Document Conversion Services

Technical Support Services

Technical Support is a form of customer service. However, technical support is meant to help the customer with any technical or IT issues with their product or service. It is integral for businesses to offer accurate and professional technical support for their products. So, tech support is usually a BPO service.

Thinkex is a Technical Support Services Company offering high-level technical support agents. Businesses can outsource their technical support requirements to us for professional support services. Furthermore, your business will benefit from working with technical support experts that understand your goals, objectives, and vision. So, please look at the technical support services offered by Thinkez:

• Remote PC Support Services
• Windows Desktop Support Services
• Office and Office 365 Support Services
• Software Updates Support Services
• Internet Support Services
• IT Helpdesk Support Services
• Troubleshooting Support Services
• Application Support Services
• Website Maintenance Support Services
• Operating Systems Support Services
• Email Support Services

Software Quality Assurance Services

Software Quality Assurance (QA) ensures the software complies with the required quality specifications. In addition, quality Assurance includes software testing to identify errors, bugs, or inconsistencies. A business needs to remove any issues that may harm software performance. Software quality assurance is commonly outsourced to BPO companies for real-time results.

Thinkez is a Quality Engineering and Assurance Company offering comprehensive and end-to-end testing services. Our qualified software quality assurance experts help find bugs in your software before your users encounter them.

Thinkez BPO solutions include the following Software Quality Assurance Services:

• Game Testing Services
• Manual Testing Services
• Unit Testing Services
• Integration Testing Services
• System Testing Services
• Regression Testing Services
• Smoke Testing Services
• User Acceptance Testing Services
•  Test Planning Services
• Test Analysis and Design Services
• Test Reporting and Evaluation Services
• Performance Testing Services
• Load Testing Services
• Security Testing Services

Administrative Support Services

Administrative Support is used by businesses to run their daily operations smoothly. So, BPO companies offer administrative support for helping businesses with day-to-day tasks. For example, some common tasks managed by an administrative assistant include calendar management, updating business documents, and taking calls.

Thinkez is an Administrative Support Services Company with experienced Virtual Assistants (VA). Our VA team is trained to conduct daily tasks for any business. In addition, our VA’s have excellent communication and people management skills. Thinkez BPO administrative support services, which include.

• Personal Virtual Assistant Services
• File Management Services
• Appointment Management Services
• Email Inbox Management Services
• Admin Data Entry Services
• Daily Schedule Management Services

Security Testing Services

eCommerce Support Services

eCommerce Stores need to run 24/7 to cater to customers online. So, eCommerce support services are essential to a good customer experience. An eCommerce support service company offers support for platforms like Shopify, Magento, and WooCommerce. As a result, your business can keep your eCommerce store functioning 24/7.

Thinkez is an eCommerce Development Company providing technical and customized services for the entire eCommerce value chain. Our eCommerce support staff understands the needs of our clients to offer efficient online store support services. Thus, Thinkez offers end-to-end eCommerce support services like:

• eCommerce Customer Support Services
•  eCommerce Website Administration Services
• eCommerce Platform and Marketplace Specialists
• eCommerce Catalog Management Services
• eCommerce Product Data Entry Services
• eCommerce Digital Marketing Services
• eCommerce Accounting Services
• eCommerce Development Services
• eCommerce Data Analysis Services
• eCommerce Product Management Services

Security Testing Services

Technology Consulting Services

Technology Consulting Services helps businesses leverage technology to the fullest. IT Consulting Services are important to accelerate business growth by cutting costs and streamlining business processes. A technology consultant advises on infrastructure planning, risk assessment, and software development.

Thinkez provide technical and IT consulting services to guide businesses in solving problems with technology. Our team of technology consultants, strategists, and architects helps businesses harness tech to drive innovation and growth. Thinkez Consulting Services, including:

• Cloud Strategy & Advisory Services
• Analytics & Automation Services
• Tech Vision & Future Tech Services
• Tech & Office Transformation Services
• Strategic IT Consultation Services
• Software Consulting Services
• Microsoft 365 Consulting Services
• ERP Consulting Services
• DevOps Consulting Services
• System Integration Consulting Services
• Customer Experience Consulting Services
• Digital Transformation Consulting Services

eCommerce Product Management Services

Security Testing Services

Managed Service Provider (MSP) Services

A Managed Service Provider (MSP) remotely handles another business’s IT infrastructure. So, small-to-medium businesses typically work with MSPs to perform day-to-day management services. As a result, the business can focus on their daily activities and let an MSP handle IT, Security, and similar services.

Thinkez is a Managed Service Provider (MSP) helping businesses in diverse industries handle their IT infrastructure, security, applications, and quality assurance. So, businesses can work with a top MSP BPO company to fill gaps in their IT resources.  Thinkez MSP BPO Services, including:

• Application Managed Services
• IT Managed Services
• Infrastructure Managed Services
• Cybersecurity Managed Services
• QA Managed Services
• Help Desk Services
• IT Operations Services
• Project Management Services
• Sales and Marketing Services

eCommerce Product Management Services

Security Testing Services

Sales Services

Sales BPO is outsourcing all aspects of the sales process to a third party. Outsourcing the sales department allows businesses to focus on their core competencies. As a result, businesses can provide better products and services. Also, Sales BPO companies can help businesses lacking the required resources.

Thinkez is a Sales BPO Company offering skilled teams to improve and enhance their sales. Businesses can outsource their sales activities to Thinkez to reach a wider customer base. Our sales experts excel at reaching out to new customers and handling the sales process. So, check out some of Thinkez Sales BPO Services:

• Lead Generation Services
• Sales Operations Services
• Sales Research Services
• Pre-Screening Leads Services
• Sales Copywriting Services
• Negotiation & Valuation Services
• Customer Survey Services

Human Resource (HR) Services

Human Resource BPO Services uses an external provider to handle HR-related tasks. Typical HR services outsourced by businesses include payroll processing and benefits administration. HR BPO services help businesses that lack the resources to conduct proper HR functions. In addition, outsourcing HR saves a business time and resources to spend on their core business activities.

Thinkez is a BPO company offering HR BPO Services to companies that need HR expertise. As your company grows, so will the workload for your HR department. So, you can outsource HR Services to Thinkez for streamlined human resource processes. As a result, your day-to-day HR functions will be handled optimally. Thus, get HR BPO Services from Thinkez for the following:

• Payroll Processing Services
• Employee Benefits Administration Services
• Employment Law Compliance Services
• Talent Acquision Services
• Performance Management Services
• Risk Management Services
• Background Screening Services
• Employee Counseling Services

Cybersecurity Services

Cybersecurity BPO Services help businesses find and eliminate security blind spots. A business with outdated security solutions can be at risk from cyber threats. Hence, BPO for cybersecurity is essential for all types of businesses. A BPO company identifies risks in a business’s digital infrastructure.

Our cybersecurity experts have deep knowledge of risk mitigation. Hence, Thinkez can provide end-to-end security solutions for our clients’ networks, apps, and systems. So, check out our Cybersecurity BPO services to secure your business against external threats:

• Threat and Vulnerability Management Services
• Cybersecurity Consulting Services
• Identity and Access Management Services
• Data Security Services
• Supply Chain Security Services
• Digital Payment Security Services
• Penetration Testing Services
• Cloud Security Services
• Application Security Assessment Services

Supply Chain Services

A supply chain links a company and its suppliers to distribute their products to buyers. Supply Chain Services help businesses plan and manage their supply chain. A BPO Company with supply chain experts can help build agile, digital supply chains to increase growth and profitability.

Thinkez is a BPO Company working with businesses to deliver end-to-end supply chain services. Our supply chain professionals are skilled in building secure supply chains that help your business optimize its operations. Furthermore, our supply chain consultants will guide your business in digitally transforming your supply chains and ensure future readiness. So, check out the BPO services you can get for supply chain management:

• Planning & Forecasting Services
• Inventory Management Services
• Logistics Management Services
• Supply Chain Data Management Services
• Demand Management Services
• Supply Planning Services
• Supply Chain Risk Management Services
• Supply Chain Consulting Services

Accounting and Finance Services

Accounting and Finance are essential aspects of any business. The financial department of a company handles the cash flow and financial transactions. Unfortunately, not all businesses have professional and experienced professionals in finance. So, it is a common BPO service for businesses to outsource.

Thinkez is an Accounting and Finance Service Company helping businesses streamline their accounting processes. Get quality Accounting BPO services to accelerate profits and growth. Our accounting BPO experts are fluent in SAP, Tally, ERP and other popular bookkeeping software. So, Thinkez will help businesses with the following accounting and finance BPO services.

• Bookkeeping Services
• General Accounting Services
• Tax Preparation Services
• Financial Planning & Analysis Services
• Budgeting & Forecasting Services
• Payroll Processing Services
• Accounts Payable Services
• Accounts Receivable Services
• Bank Reconciliation Services
• Management Reporting Services
• Audit and Compliance Services
• Back Office Support Services
• Debt Collection Services